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BIG direkt gesund – Engaging Members

Frank Neumann, Chairman, BIG direkt gesund | Germany

Starting as a social insurance clerk back in the early 1980s, Frank worked his way up through Germany’s health insurance sector to join the board of BIG in 1997, around the time the company emerged from the Federal Guild of Hearing Aid Acousticians. BIG is now the first online and direct insurer in Germany, covering over 390,000 people in a decidedly non-traditional way. Frank will show us how BIG uses the Internet, 24 hour customer service, and an extensive range of increased benefits to engage its members.

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